Legal Hub

This Privacy Policy describes how Solution Lab Ltd (“we”, “our”, or “us”) collects, secures, and handles corporate or personal information when you interface with our services, operating under UK data privacy laws.

1. Who We Are

Solution Lab Ltd is a UK-registered software development agency. Our registered office is at City Tower, Piccadilly Plaza, Manchester, M1 4BT, UK. We are the data controller for personal data collected through our website and client engagements. For data-related enquiries, contact us at info@solutionlab.uk.

2. What Data We Collect

2.1 Data you provide directly

• Name, email address, phone number, and company name submitted via our contact form
• Project briefs, requirements, and any files you share during onboarding
• Billing information processed securely via third-party payment providers (we do not store card details)
• Communications via email, video call, or messaging platforms

2.2 Data collected automatically

• IP address, browser type, and device information
• Pages visited, referral source, and time on site (via analytics cookies)
• Form submission timestamps

3. Legal Basis for Processing

We process your personal data under the following lawful bases (UK GDPR Article 6):

• Contract performance — to deliver services you have engaged us for
• Legitimate interests — to improve our website and respond to enquiries
• Legal obligation — to comply with UK tax, accounting, and regulatory requirements
• Consent — for marketing communications (you may withdraw at any time)

4. How We Use Your Data

• Responding to enquiries and providing project quotes
• Delivering contracted software development services
• Sending project updates and invoices
• Improving website performance and user experience
• Complying with legal and regulatory obligations
• Sending marketing emails where consent has been given

5. Data Sharing & Third Parties

We do not sell or rent your personal data. We may share data only with trusted sub-processors where necessary to deliver our services:

• Cloud infrastructure providers (e.g. Vercel, AWS) — hosting and deployment
• Communication tools (e.g. Google Workspace) — email and collaboration
• Analytics providers (e.g. Plausible, Google Analytics) — anonymised usage data
• Payment processors (e.g. Stripe) — billing
• Accountancy and legal advisors — compliance obligations

All third-party processors are contractually bound to handle your data in compliance with UK GDPR.

6. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place — including Standard Contractual Clauses (SCCs) or adequacy decisions recognised by the UK ICO.

7. Data Retention

• Client project data: retained for 7 years post-project (UK statutory requirement for financial records)
• Enquiry / contact form data: deleted after 2 years if no contract is formed
• Marketing consent records: retained until consent is withdrawn
• Website analytics: anonymised; retained for 26 months

8. Your Rights Under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data ('right to be forgotten')
• Restriction — request we limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or direct marketing
• Withdraw consent — at any time where processing is based on consent

To exercise any of these rights, email us at info@solutionlab.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction — including encrypted communications (TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:
Solution Lab Ltd
City Tower, Piccadilly Plaza, Manchester, M1 4BT, UK
info@solutionlab.uk